Shipping Policy

Business details: LADY DIAMOND ("the Company"/"we"). Business registration number (עוסק מורשה): 310618715. Address: Bursa Complex, Noam Building, 23 Tuval Street, Ramat Gan, Israel. Phone: ⁦+972-50-3781589⁩. Email: ⁦diana@ladydiamondjewels.com⁩. This Shipping Policy applies to every order placed on the LADY DIAMOND site, and details preparation and delivery times, shipping costs, delivery areas, and the legal status of items made to a personal order. Order preparation time: many of the jewelry pieces on this site are manufactured or finished to your personal order (as indicated on the relevant product page), so preparation may take between 3 and 14 business days before dispatch, depending on the item's complexity. Items marked as in stock are typically shipped within 1-3 business days of payment confirmation. Shipping costs and delivery areas: the actual shipping cost, available delivery areas, and any free-shipping threshold (where applicable) are shown in full at checkout before payment is completed, based on the delivery address and order value — in line with the duty of proper disclosure under Section 14c of the Consumer Protection Law, 5741-1981, which applies to distance/internet sales. Domestic delivery within Israel is handled through an external courier; international shipping, where offered to the requested destination, may involve longer delivery times and destination-country taxes/customs duties, which are not the Company's responsibility. Tracking and delivery confirmation: once your order ships, you will receive a confirmation notice, including a tracking number where the postal service/courier provides one. It is your responsibility to ensure the delivery address and contact phone number you provided are correct and up to date; the Company is not liable for delays or failed delivery resulting from incorrect delivery details you supplied. Delays and circumstances beyond the Company's control: stated delivery times are estimates and do not constitute an absolute commitment. Events outside the Company's control (including postal/courier service disruptions or strikes, extreme weather, security events, or force majeure) may cause delays; in such a case you will be updated by email or phone, using the contact details provided. International shipments: where shipping outside Israel is offered, responsibility for determining and settling any import taxes, customs duties, or levies applicable in the destination country rests solely with the customer, and is not included in the product or shipping price shown on the site.